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Qasswa is one of the first local companies granted the license by the Ministry of Haj ( to be one of the “Certified Umra Service Provider” since the Saudi government organized the sector in 1423H/2002. Qasswa is reputable and has a professional track record with the Ministry of Haj since all its rules and regulations are being fulfilled. Moreover, Qasswa is a “Certified Local/Domestic Haj Service Provider” since 1415H/1995. Qasswa is remarkably considered to be one of the top three companies in this area. Focusing on customer journey, and use of technology, Qasswa is the pioneer in Umra sector


  • Since Qasswa has different components under one umbrella, it has the advantage of giving its partners/agents a one-stop-shop services
    • All Qasswa operations are linked through one e-system which helps in efficient inter departmental communication to ensure smooth delivery of services
    • Fully equipped functional branches to serve both agents and guests
    • Directly or through allotments, Qasswa owns a large number of room nights in various hotels and categories in both Makkah and Madina which offers the advantage of instant confirmation and quick response as well as competitive prices
    • Being a preferred customer in most of hotel chains, Qasswa has the priority in room confirmations & allotments.


• Management team that comes from wide and diversified backgrounds: Travel and Tourism, Hospitality, Real Estate Development, Construction, FMCG, Marketing and Industry
• Attract qualified team members from leading companies in different industries to adopt the best practices
• Periodic training and development sessions for team


  • Quick and prompt response from staff to agent/guest requests
    • Swift actions towards issues or difficulties that might face guests
    • Commitment to deliver all services as agreed
    • Human interaction through smiles and welcoming attitude
    • Attention to minor details in executing the required services to ensure guest satisfaction and superior customer experience.