Qasswa is one of the first local companies granted the license by the Ministry of Haj (www.haj.gov.sa) to be one of the “Certified Umra Service Provider” since the Saudi government organized the sector in 1423H/2002. Qasswa is reputable and has a professional track record with the Ministry of Haj since all its rules and regulations are being fulfilled. Moreover, Qasswa is a “Certified Local/Domestic Haj Service Provider” since 1415H/1995. Qasswa is remarkably considered to be one of the top three companies in this area. Focusing on customer journey, and use of technology, Qasswa is the pioneer in Umra sector
Qasswa
INTEGRATED SERVICES
- Since Qasswa has different components under one umbrella, it has the advantage of giving its partners/agents a one-stop-shop services
• All Qasswa operations are linked through one e-system which helps in efficient inter departmental communication to ensure smooth delivery of services
• Fully equipped functional branches to serve both agents and guests
• Directly or through allotments, Qasswa owns a large number of room nights in various hotels and categories in both Makkah and Madina which offers the advantage of instant confirmation and quick response as well as competitive prices
• Being a preferred customer in most of hotel chains, Qasswa has the priority in room confirmations & allotments.
QUALIFIED AND MOTIVATED TEAM
• Management team that comes from wide and diversified backgrounds: Travel and Tourism, Hospitality, Real Estate Development, Construction, FMCG, Marketing and Industry
• Attract qualified team members from leading companies in different industries to adopt the best practices
• Periodic training and development sessions for team
SUPERIOR CUSTOMER EXPERIENCE
- Quick and prompt response from staff to agent/guest requests
• Swift actions towards issues or difficulties that might face guests
• Commitment to deliver all services as agreed
• Human interaction through smiles and welcoming attitude
• Attention to minor details in executing the required services to ensure guest satisfaction and superior customer experience.
Website: www.qasswa.com